Spire Premium Support (SPS)
Peace of Mind, Powered by Premium Support
Spire Premium Support is our most comprehensive service plan, designed to keep your technology running smoothly—day or night. With 24/7 remote system monitoring, priority scheduling, and expert support available even after hours, our Premium members enjoy fast, reliable help whenever they need it. Whether it’s proactive troubleshooting or a real-time system fix, we’re here to keep your home or business connected, secure, and stress-free.
DURING BUSINESS HOURS
248.544.0072, option 1 for support
AFTER HOURS 24/7 REMOTE SUPPORT
855.245.0591
FAST SUPPORT
What’s included in Spire Premium Support (SPS)
Advanced Support During Business Hours
Monday-Friday / 8:00 am - 5:00 pm
On-site Support SPS member rate: $155/hr ($140/additional hour)
Life Safety Advanced Support*
System Failure
Major lighting failure
Reactive Remote Repair
Upon your support call, and with your permission, we can remotely access your system and often resolve the issue without an on-site support visit. Your call will be returned in 30 minutes or less.
App Control
Mobile app access to fix many of the common issues that technology systems experience.
Proactive Monitoring and Remote Repair
Proactive monitoring of your system, troubleshooting many issues before they arise.
24/7 Support Communications
Phone, text, chat, and email; we’re available in whatever way best fits your lifestyle.
Next-in-line advanced support
Available during business hours
Guaranteed on-site scheduling priority
On-site support rate: $175/hour ($140 additional hours)
Off-site support by phone or video rate: $95/hour
After-Hours Advanced Support
Monday-Friday, 5:00 pm - 9:00 pm
Weekends and holidays, 8:00 am - 9:00 pm
Your call returned in 60 minutes or less
On-site after-hours rate: $255/hour
