Spire’s vision is to create lasting relationships with every client. Spire believes client support is a big part of that vision. That is why they are committed to raising the bar in client relations and strive to provide paramount “support” rather than just best effort “service”.
To see the full details of Spire Premium Support plan: CLICK HERE
At Spire, we believe that post-installation service and support is an important element of our electronic systems. Just like regular oil changes for your car, and maintenance on your pool, our systems require regular maintenance to run at their full potential.
Our Preventative Maintenance program will help keep your system running smoothly by proactively providing updates and catching any issues before they arise.
Preventative Maintenance visit includes:
Inspect all equipment connections and ensure proper wire management.
Inspect manual functionality of all Blu-Ray and Media players.
Perform full clean-up of system including dust removal from all equipment racks and cabinets.
Review system functionality – test operation of every A/V source and every room on the system.
Run firmware upgrades on devices as necessary.
Perform refresher training session.
Offer update recommendations.
Check power sources and replace batteries as needed. *
Inspect all equipment connections and ensure proper wire management.
Inspect manual functionality of all Blu-Ray and Media players.
Perform full clean-up of system including dust removal from all equipment racks and cabinets.
Review system functionality – test operation of every A/V source and every room on the system.
Run firmware upgrades on devices as necessary.
Perform refresher training session.
Offer update recommendations.
Check power sources and replace batteries as needed.*
The visit requires 2 technicians and takes 4-8 hours depending on size of system.
We recommend 1-2 times per year.
$450 / per visit
$360 Discount Price for Premium Support Plan Members
Average System
$700 / per visit
$560 Discount Price for Premium Support Plan Members
$950 / per visit
$760 Discount Price for Premium Support Plan Members
* Extra charge if batteries are replaced (no labor charged to replace them). Battery prices vary according to rack size: $130 – $300.
Contact support for exact prices for your system.
Just like the equipment that you are purchasing from us, every Spire installed system comes with a warranty on our service. This warranty covers any installation-related problems that may occur as well as providing labor for warranty repairs on equipment purchased from us. This warranty starts on the day that the system is deemed functional by Spire, which is generally at the same time the customer has been trained.
Equipment
For products purchased from Spire that are currently under the manufacturer’s warranty, Spire will coordinate the REPAIR of the product with the manufacturer on behalf of the customer.
Spire will provide labor to remove the product, send it in for repair, and re-install it. Shipping charges will not be covered.
If the cause of damage is related to any non-Spire provided equipment (ex: a client provided receiver shorts out and causes damage to Spire provided speakers), the labor and parts WILL NOT be covered.
Client provided equipment IS NOT covered under any of Spire’s warranties.
For any products that were damaged due to misuse (ex: remote chewed by dog), abuse (ex: dropped touch panel), or acts of God (ex: lighting, fire…etc.), the labor WILL NOT be covered.
Installation
Spire will cover any issues related to defects in our installation or workmanship.
Emergency Service
Included with a 24-hour response time for a catastrophic system failure (whole home lighting system failure, main control system down). Single TV not working is not considered an emergency.
Equipment
For products purchased from Spire that are currently under the manufacturer’s warranty, Spire will coordinate the REPAIR of the product with the manufacturer on behalf of the customer.
The customer will be charged for labor to remove the product, send it in for repair, and re-install it.
Shipping charges are customer’s responsibility.
Installation
Spire will cover any issues related to defects in our installation or workmanship.
Emergency Service
Included with a 24 hour response time for a catastrophic system failure (whole home lighting system failure, main control system down). Single TV not working is not considered an emergency.
All Support Calls and repairs are billable.
– Support rates: $155 for the first hour, and $110 for each additional hour for a 1-man Support team.
– After hours available for Spire Premium Support members: $225/hour
– Trip Charge added for non-local locations 60-120 minutes from Troy: $75
Service hours are 8:00am – 5:00pm Monday thru Friday.
Please let us know how we can help you.