Warranties

Warranties


Just like the equipment that you are purchasing from us, every Spire installed system comes with a warranty on our service. This warranty covers any installation-related problems that may occur as well as providing labor for warranty repairs on equipment purchased from us. This warranty starts on the day that the system is deemed functional by Spire, which is generally at the same time the customer has been trained.

All of our systems include phone support during business hours. Evening and weekend service calls are available with the “Spire Customer Care Program”.

6 Month Warranty

    Equipment

    • For products purchased from Spire that are currently under the manufacturer’s warranty, Spire will coordinate the REPAIR of the product with the manufacturer on behalf of the customer.
    • Spire will provide labor to remove the product, send it in for repair, and re-install it. Shipping charges will not be covered.
    • If the cause of damage is related to any non-Spire provided equipment (ex: a client provided receiver shorts out and causes damage to Spire provided speakers), the labor and parts WILL NOT be covered.
    • Client provided equipment is not covered under any of Spire’s warranties
    • For any products that were damaged due to misuse (ex: remote chewed by dog), abuse (ex: dropped touch panel), or acts of God (ex: lighting, fire…etc), the labor WILL NOT be covered.

    Installation

    • Spire will cover any issues related to defects in our installation or workmanship.
    • Location changes, additional wiring, etc… are NOT covered

    Emergency Service

    • Included with a 24 hour response time for a catastrophic system failure

6 Months and Beyond

    Equipment

    • For products purchased from Spire that are currently under the manufacturer’s warranty, Spire will coordinate the REPAIR of the product with the manufacturer on behalf of the customer.
    • The customer will be charged for labor to remove the product, send it in for repair, and re-install it. Shipping charges will not be covered.

    Service

    • All service calls and repairs are billable. Service rates are $165 for the first hour, and $95 for each additional hour for a 1 man service team. Service hours are 8:00am – 5:00pm Monday thru Friday.
    • Please see the “Spire Customer Care Program” options to extend your warranty and provide premium service features such as priority service at a discounted rate, access to after-hours support, and scheduled preventative maintenance.

AMX

5 Year Warranty



Control4

2 Year Warranty


Integra

Integra

3 Year Warranty



Lutron

1 Year Warranty



Meridian

2 Year Warranty



Savant

1 -5 Year Warranty
(product specific)



B&W

5 Years for Speakers
2 Years for Subs & Electronics



Rotel

5 Years for Speakers
2 Years for Subs & Electronics



B&W

Lifetime for Speakers
1-5 Years for Electronics


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At Spire, we believe that post-installation service and support is an important element of our electronic systems. Just like regular oil changes for your car, and maintenance on your pool, landscape, and HVAC system for your home, our systems require regular maintenance to run at their full potential. This program gives our customers the highest possible level of performance and customer support.

Customer Care Program Benefits

    After Hours Technical Support and Assistance

    • After speaking with someone on the phone to get the details, if a site visit is deemed necessary, Spire will send our on-call technician during evening or weekend hours
    • After hours are from 5:00 pm to 9:00 pm during the week, and 8:00 am to 9:00 pm on Saturday and Sunday
    • If it is determined that the problem was caused by Spire’s workmanship, there will be no charge for the call
    • If it is determined that the problem was caused by a manufacturing defect, non-Spire installed equipment, misuse, or abuse of equipment, or a service provider (cable, satellite, or power), service call fee will be charged
    • Discounted Standard Service Rate: $140 (normally $165) for the first hour and $85 (normally $105) per additional hour
    • Discounted After-Hours Service Rate: $200 (normally $250) for the first hour and $115 (normally $135) per additional hour

    Preventative Maintenance (2 times annually, included with Customer Care Program)

    • Inspect all equipment connections and ensure proper wire management
    • Inspect manual functionality of all DVD, CD players and iPod docks
    • Full clean-up of system which includes dust removal from all equipment racks and cabinets
    • Full system functionality review – test operation of every A/V source and every room on the system
    • Run any free firmware upgrades on devices. Control system software/firmware will not be updated unless there is a critical bug fix. Feature upgrades are not included. If paid upgrades are required, these can be run during the system check with no additional labor charge.
    • Perform an optional refresher training session with the customer that can include training on new features
    • Provide a written report of the findings and any recommendations for system upgrades

    Equipment Repair

    • If any equipment repairs are necessary, and the product is still under warranty, Spire will provide the necessary labor to process the return/repair at the discounted service rates
    • Spire will provide loaner equipment (if it is available), while your product is being repaired/replaced

    Network Service

    • Remote troubleshoot system configuration issues, such as password changes, wifi or internet issues.

***If the Spire Customer Care Program is not purchased within 6 months of the original system completion, a diagnostic visit will be required prior to purchase, in order to determine the current state of the system. Diagnostic visit pricing ranges from $350- $600; depending on the size of the system.***

If you are interested in signing up for Spire’s Customer Care Program, please download the packet.

Spire Support: (248) 218-1252